Privacy Policy
PRIVACY POLICY
Last updated: April 2, 2024
This Privacy Policy describes how Ashcroft Titanium ("the Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from Ashcroft Titanium (the "Site") or otherwise communicate with us (collectively, the "Services").
"You" and "your" refer to any user of our Services located in the European Union.
By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated "Last updated" date.
What We Collect and Why
Information You Provide
We may collect:
- ☑️ Name, billing and shipping address
- ☑️ Phone number and email address
- ☑️ Order and payment information
- ☑️ Account login credentials
- ☑️ Messages, reviews or support requests
Automatically Collected Data
When you visit our Site, we may automatically collect:
- ☑️ Usage data (pages viewed, clicks, browsing behavior)
- ☑️ Device and browser information
- ☑️ IP address
- ☑️ Cookies and similar tracking technologies
Third-Party Sources
We may receive information from:
- ☑️ Shopify (our e-commerce platform)
- ☑️ Payment processors
- ☑️ Marketing partners
- ☑️ Analytics and advertising providers
Legal Basis for Processing (EU GDPR)
Under the General Data Protection Regulation (GDPR – EU Regulation 2016/679), we rely on the following legal bases:
- ☑️ Contractual necessity – to process and deliver your orders
- ☑️ Legitimate interests – to improve our services and prevent fraud
- ☑️ Consent – for marketing communications and certain cookies
- ☑️ Legal obligation – to comply with applicable law
How We Use Your Information
We use your information to:
- ☑️ Process and fulfill your orders
- ☑️ Create and manage your account
- ☑️ Provide customer support and respond to inquiries
- ☑️ Send marketing communications (you may unsubscribe at any time)
- ☑️ Detect fraud and protect our services
- ☑️ Improve and personalize your shopping experience
Disclosure of Your Information
We may share your information with:
- ☑️ Service providers (e.g. hosting, payment processing, logistics)
- ☑️ Marketing and advertising partners
- ☑️ Professional advisors (legal, accounting)
- ☑️ Law enforcement or regulatory authorities, if required
- ☑️ In connection with a business transfer (e.g. merger or sale)
We do not sell your personal data.
International Data Transfers
Some of our service providers may process data outside the European Union. When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:
- ☑️ Standard Contractual Clauses (SCCs) approved by the European Commission
- ☑️ Transfers to countries with EU adequacy decisions
- ☑️ Binding Corporate Rules (BCR) where applicable
Cookies and Tracking
We use cookies to:
- ☑️ Operate and improve the Site
- ☑️ Remember your preferences
- ☑️ Analyze user behavior
- ☑️ Deliver personalized advertising
You can manage cookies through your browser settings. We request your explicit consent before placing non-essential cookies in accordance with applicable law.
For more information, please see our Cookie Policy.
Data Retention
We retain personal information only for as long as necessary to:
- ☑️ Complete orders
- ☑️ Comply with legal and tax obligations
- ☑️ Resolve disputes
- ☑️ Enforce agreements
Children's Privacy
Our Services are not directed at children under the age of 16. We do not knowingly collect personal data from minors.
Your Rights Under GDPR
If you are a resident of the European Union, you have the right to:
- ☑️ Access your personal data (Art. 15 GDPR)
- ☑️ Rectify inaccurate data (Art. 16 GDPR)
- ☑️ Request erasure ("right to be forgotten") (Art. 17 GDPR)
- ☑️ Restrict processing (Art. 18 GDPR)
- ☑️ Object to processing (Art. 21 GDPR)
- ☑️ Data portability (Art. 20 GDPR)
- ☑️ Withdraw consent at any time
- ☑️ Lodge a complaint with your local data protection authority
To exercise your rights, please contact us at:
We will respond to your request within 30 days as required by GDPR.
Complaints
If you are not satisfied with how we handle your data, please contact us first at:
You also have the right to lodge a complaint with your national data protection authority.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: